Communication Assistant (CTI Software)

Communication Assistant (CTI Software)

Communication Assistant is a PC based software application which enables real-time communication and call status monitoring.
There are 4 types of application levels according to your needs.
・CA Basic-Express (Built-in to KX-NS series)
・CA Pro
・CA Operator Console
・CA Supervisor

Key features are the following
-Compatible with Windows PC*1
-Text Chat
-Audio Call
-CRM Intergration by TAPI*2
-Microsoft Outlook Integration
-Call Histroy up to 1,000 Calls*3
-Contacts up to 1,000*3

*1 Supports Windows 7 Professional (32/64-bit) / Windows 8 (Desktop Mode only) / Windows 8.1 (Desktop Mode only) /Windows 10 (Desktop Mode only)
*2 This feature is not supported by CA Basic-Express.
*3 When in use with CA Basic-Express, call history and Contacts is up to 10.

Communication Assistant is a highly intuitive PC-based application suite with a variety of collaboration tools.
Point-and-click telephony, presence and availability information, MS Outlook integration, visual voice messaging, CRM database integration and much more besides are combined in one single application.
Four versions of the Panasonic Communication Assistant are available, all of which offer high-performance functions for desktop integration and telephone system management.


1)Communication Assistant Basic-Express / Pro For Personal Productivity:

  • IP Software Phone

  • Integration with Microsoft® Outlook®

  • Teleconferences with Easy and Simple Operation teleconference

2)Communication Assistant Operator Console For Operator or Receptionist

3)Communication Assistant Supervisor For Team or Executive User:

  • Point and Click Unified Communications

4)Linking CA With Your Phones:

  • CA Integrate (Follow-me)

5)Linking with Panasonic Partner’s Applications:

  • Appointment Reminder Solution

  • Auto Attendant Solution

6)Multi site Communication

7)Network Camera Integration

8)Integrating with Business Applications